Business and Commercial - Workshops and Programmes
Delivering Excellent Customer Service
Successful Customer Service is a combination of technical expertise and the ability to manage both information and people, and efficient communication. Our workshop will teach your staff by giving them powerful new insights into client behaviour, in addition to effective tools for creating lasting client satisfaction. This workshop will increase your staff's effectiveness in properly dealing with your customers. Our goal is to help you develop, maintain, and expand your business by maintaining your present client base while satisfying the needs of new customers you interact with.
Change the Rules and Win - Strategic Business Thinking and Planning
This workshop is about strategy and innovation using creative and 'out of the box' thinking in order to view things differently to achieve advantage and an elevated position in a competitive market. The focus of the workshop is on 'developing additional revenue streams or reducing costs without impact on services", 'Planning' and 'Strategy'.
Advanced Commercial Skills
An intensive workshop to explore strategic financial and commercial management in order to make more profit in the business, taking ownership of costs and driving them down, looking proactively at additional revenue generating schemes, negotiating more profitable contracts with suppliers.
Business Consulting Skills
This workshop looks at the skills of effective business consultants, particularly in gaining entry at the right level in the business; gaining trust and acceptance, establishing a robust consultative and negotiative platform, bringing clarity of expectation and risk management.
Negotiating Skills
Negotiation is one of the key business skills that fuel success. The ability of an organisation's people to negotiate successfully is critical. No other skill is quite as powerful. This workshop will address the fundamental issues involved in negotiation. Designed to instil appropriate attitudes for highly effective negotiators as well as robust practices and procedures. This is skills training that will make a significant and measurable difference to an organisation's performance.
Managing Contracts and Outsources
Designed to identify the crucial competencies required from prospective suppliers, formulate an appropriate RFP and analyse and judge competing tenders.
Design appropriate service level agreements, handle service shortfalls, Negotiate changes in requirements and deal with conflict at all levels in the relationship.
Dynamic Risk management
The purpose of this course is to challenge managers to be bold and brave, with a fresh understanding of risk and how to manage it dynamically in the development of the business and services for which they have responsibility.
Project Management and Planning
Designed for all staff who manage projects as part of their day job. It is designed to give a framework for effective project management, covering definition and scope, constructing a project plan, Planning time and tasks - fitting the project in with the "day job", tools and techniques for staying in control.
Finance MasterClasses
Masterclass 1 - a high-level overview of what the City and Investors look for in your business - centring on profitability and returns and the impact of poor financial management at the staff level.
Masterclass 2 - an appreciation of finance in business and how to use this knowledge in day to day financial management and decision making.
Masterclass 3 - preparing the Business Case - tools to improve benefit analysis, getting costs right, achieving more realistic estimating and understanding risk margins.
Finance Made Simple
The programme clarifies the link between business strategy and finance and provides an awareness and overview of the key financial tools, such as Balance sheets, Profit and Loss and Cash flow. Enables you to recognise financial aspects key to your part of the business and will help you to identify any further personal financial/commercial training requirements.
Finance for Non-financial Managers
Provides an understanding of how to use financial terms, methods and tools to manage and control the financial responsibilities of the Manager's role.
Finance and Budgeting
Focuses on creating realistic forecasts and budgets and how to maintain budgetary control.
Financial Decision Making Techniques/Investment Appraisal
Enables participants to distinguish between different costs and their impact on the Business, Identify the impact of investment expenditure on cash flow, techniques for appraising investments, and to practice - Payback, Discounted Cash Flow, Net Present Value, Internal Rates of Return and putting a figure on intangible costs and benefits.
Financial Awareness for Purchasers
To provide participants with the ability to interpret Suppliers published financial reports, to assess financial vulnerability and identifying their ability to provide a good quality product or service at a reasonable price.
